Booking Information

Booking
Nordicvisitor.com is the online booking site and trading name of Nordic Visitor ehf., whose registered office is at Austurstræti 17, 101 Reykjavík, Iceland. These booking conditions govern all bookings with Nordicvisitor.com, Norwayvisitor.com, Swedenvisitor.com and Icelandvisitor.com. Any booking made or order placed by you, whether through the company’s website or otherwise, shall be deemed as an offer by you to purchase the relevant package or other holiday arrangement subject to these booking conditions. No contract between you and Nordic Visitor shall come into existence until Nordic Visitor accepts full payment and issues a confirmation invoice. The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party. Booking services with Nordic Visitor are currently only available to persons who are at least 18 years old. By submitting a booking, you warrant and confirm to us that you comply with these arrangements.

Payments
Different methods of payment apply, depending on travel arrangements and services.

Direct Bookings (Online)
To pay for services booked directly at Nordicvisitor.com, you must be a holder of a valid credit card. Your credit card number is required at the time of booking. In the event that Nordic Visitor is unable to obtain confirmation from the supplier, an alternative will be offered. If the customer does not accept the alternative, or Nordic Visitor is not able to offer an alternative, no charge will be made. You will be notified of the relevant charges prior to issue of a confirmation invoice. If your travel documents are being paid for with a third-party credit card, we will require written authorisation to be provided by the cardholder via fax or letter.

Custom-Made Tours and Groups
When booking a custom-made tour or when making a booking for a group of 10 people or more, a non-refundable deposit of 20% of the total package price should reach Nordic Visitor at the time of booking. Full payment (less deposit) for groups and individuals should reach Nordic Visitor at least 4 weeks prior to the arrival of the clients, or upon confirmation of booking, if done within 4 weeks. In the case of delayed payment, Nordic Visitor reserves the right to treat this as a cancellation and to withdraw its confirmation of the services. For groups and custom-made tours, Nordic Visitor accepts payment by credit card, certified bank cheque or by electronic bank transfer to our bank account.

Other
If you are not a holder of a valid credit card, or do not want to send your credit card number via the Internet, you can send your bookings directly to one of our sales offices, by either fax or e-mail, and pay by electronic bank transfer or a certified bank cheque.
Credit Cards: Visa, MasterCard, American Express and DinersCard
Note: 3% handling fee for Diners and American Express

For information about our bank account, contact our travel consultants.

Validity of Prices
All rates quoted or shown in our tariffs are based on current prices and are subject to change without notice in the event of currency fluctuation, government taxes, or any such cost increase that is beyond Nordic Visitor’s control. Nordic Visitor reserves the right to notify the customer of any increase to prices already published in our pricelists, brochures or website. Any eventual changes in rates will not be made without at least 8 weeks’ notice. After the invoice has been issued, the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. Nordic Visitor will absorb an amount equivalent to 5% of the package price. Amounts exceeding 5% will be charged, but should the surcharge exceed 10%, clients will be entitled to cancel their booking with a full refund.

Cancellation
For all cancellations, Nordic Visitor will make every effort to ensure the best protection for the customer. However, late cancellation can result in compensation claims from hotels and other service partners. All cancellations must be in writing, and sent to Nordic Visitor by letter, fax or e-mail. In conformity with business practices within the Nordic travel industry, Nordic Visitor is obliged to charge customers cancellation fees at a percentage of the full price, as follows:

Notice of Cancellation – Individual Customer
More than 2 weeks prior to arrival: 20%
Less than 2 weeks prior to arrival: 50%
Less than 72 hours prior to arrival: 100%

Notice of Cancellation – Groups (10 or More)
More than 4 weeks prior to arrival: 20%
Less than 4 weeks prior to arrival: 50%
Less than 72 hours prior to arrival: 100%

Since cancellation rules for domestic flights, day tours that include flights, and accommodation at the ICE HOTEL are stricter than normal cancellation rules, Nordic Visitor cannot refund any flight that has been booked through our services, or accommodation at the ICE HOTEL.

Note that cancellation by passenger(s) within a group may either result in a price increase for the whole group or a cancellation fee being charged to the passenger(s) who has cancelled.
We strongly recommend that all our clients take out comprehensive travel insurance to avoid dispute in case of cancellation.

Invoice and Voucher Delivery
Invoice and vouchers will be handed over on arrival or sent to the customer. In accordance with mail order regulations, all documents that are posted will be sent to the billing address of the credit card holder, not to the address of the passenger (unless they are one and the same). We strongly recommend that all documents be sent to you by Registered Post or Courier Service to your home, office or departure airport. There is a small additional fee for this service. Documents can be mailed by first class post, but Nordic Visitor cannot accept responsibility for documents mislaid or lost. The credit card used for purchase must be presented when vouchers are collected on arrival.

Liability
Nordic Visitor works as an agent only and therefore disclaims responsibility for any loss, damage, accident, injury, sickness or schedule change due to weather, strike or any other cause beyond Nordic Visitor’s control. Nordic Visitor acts in good faith, and cannot be held responsible for any agent, hotel, coach operator, airline, guide, restaurant or any other person’s or company’s acts, defaults or delays. Nordic Visitor reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In the case of any changes to flights (domestic and international), the passenger is responsible for any additional costs incurred as a result of such changes (i.e. additional hotel nights, meals, transfers, etc.), at the time provided. We therefore advise all clients to have comprehensive travel insurance to meet all contingencies.

If you are dissatisfied in any way with your stay in the Nordic countries, you must advise Nordic Visitor thereon in writing within 30 days of your return. Otherwise no compensation may be considered.