Frequently Asked Questions

1. What is Nordicvisitor.com?
2. Is Nordicvisitor.com a secure site?
3. Where is Nordic Visitor situated?
4. Who operates the holiday arrangements on this website?
5. How do I pay for my bookings at Nordicvisitor.com?
6. When is my credit card charged if I book directly at Nordicvisitor.com?
7. What if I need to cancel my tour?
8. How far in advance should I book?
9. How does the booking process work?
10. When do I receive the vouchers?
11. How do I contact Nordic Visitor?
12. What are Nordic Visitor’s opening hours?
13. Do you offer discounts for children?

1. What Is Nordicvisitor.com?
Nordicvisitor.com is the online booking site and trading name of Nordic Visitor, and a hub to our local websites (www.norwayvisitor.com / www.swedenvisitor.com / www.icelandvisitor.com). Nordic Visitor is a travel agency specialising in incoming tourism to the Nordic countries. Our company is fully licensed by three governments (Norway, Sweden and Iceland).

2. Is Nordicvisitor.com a secure site?
Nordicvisitor.com and our subsites provide all the security the customer needs. All transactions on the website are secured by SSL encryption, and the website is hosted by ANZA, Nordic region´s leading company in the information technology sector.

3. Where is Nordic Visitor situated?
Nordic Visitor has three offices, in Oslo – Norway, Stockholm – Sweden and Reykjavik – Iceland

4. Who operates the holiday arrangements on this website?
Nordic Visitor works with the most experienced and reliable tour operators, and travel companies in the Nordic countries, offering a great selection of tours, car rentals and accommodation at competitive prices.

5. How do I pay for my bookings at Nordicvisitor.com?
To pay for your bookings at Nordicvisitor.com, you must be a holder of a valid credit card. If you are not a holder of a valid credit card, or do not want to send your credit card number via the Internet, you can send your bookings directly to one of our sales offices, by either fax or e-mail, and pay by electronic bank transfer or a certified bank cheque.

6. When is my credit card charged if I book directly at Nordicvisitor.com?
When your bookings have been confirmed to you by e-mail or fax, your credit card will be charged.

7. What if I need to cancel my tour?
We regret that we are unable to offer a full refund in the case of cancellation. The cancellation fee depends upon the length of notice and type of booking. Please refer to the “Cancellations” section in Terms and Conditions.

8. How far in advance should I book?
All travel arrangements should be booked at least 48 hours in advance. For self-drive and custom-made tours, we strongly recommend you book with a few weeks’ notice.

9. How does the booking process work?
Once you have submitted your booking and personal details through Nordicvistor.com, a travel consultant will view the booking. The travel consultant will crosscheck your booking and send you a confirmation within 48 hours. Your credit card will be charged at that time. If our travel consultant is unable to obtain confirmation, an alternative will be offered. If the customer does not accept the alternative, or Nordic Visitor is not able to offer an alternative, no charge will be made to your credit card. When the booking has been confirmed and your credit card has been charged, Nordic Visitor will issue the invoice and vouchers for your travel arrangements. It is optional whether you want to have the travel documents posted to your address or pick them up on arrival.

10. When do I receive the vouchers?
Nordic Visitor posts travel documents to your address 24 hours after confirmation. The delivery time depends on the method of dispatch. You can also choose to have your travel documents delivered to your accommodation on arrival, or pick them up from our office.

11. How do I contact Nordic Visitor?
Nordic Visitor aims to answer all e-mails within 24 hours. The address is info@nordicvisitor.com. You can also call us to talk to one of our travel consultant or send us a fax:
Iceland: Tel: +354 511 2442 / Fax: +354 511 2443
Norway: Tel: +47 22 33 66 30 / Fax: +47 22 33 66 30
Sweden: Tel: +46 (0)8 23 70 50 / Fax: +46 (0)8 55 11 01 95

12. What are Nordic Visitor’s opening hours?
Nordic Visitor’s opening hours are: 09:00 to 18:00 local time (Iceland; GMT, Norway and Sweden; GMT+1, summer+2), Monday through Friday from 1 September to 31 May, and from 09:00 to 20:00 daily from 1 June to 31 August.

13. Do you offer discounts for children?
Nordic Visitor offers children’s discounts for most tourist services published on this site. Please e-mail us for further information.