NordicVisitor

FAQ – Frequently Asked Questions

Do you have any questions that have not been answered by the information on this page or elsewhere on our website? Feel free to contact us at any time with your enquiry—we are happy to help!

1. What is nordicvisitor.com?
2. Is nordicvisitor.com a secure site?
3. Where is Nordicvisitor located?
4. How can I contact Nordic Visitor?
5. What are Nordic Visitor’s business hours?
6. Who organizes the travel arrangements on this website?
7. How does the booking process work?
8. How far in advance should I book?
9. How can I pay for my booking?
10. When is my credit card charged?
11. What currencies do you charge in?
12. What happens if I need to change or cancel my tour?
13. What if one of my scheduled activities is cancelled due to weather conditions?
14. When do I receive my travel vouchers?
15. Do you offer a discount for children?
16. What happens if I have an emergency during my stay?
17. Why aren’t flights included in most vacation packages?

1. What is nordicvisitor.com?
nordicvisitor.com is the main website, online booking portal, and trading name of Nordic Visitor ehf. Our registered headquarters is located at Laugavegur 26, 101 Reykjavík, Iceland. Nordic Visitor is a locally operated travel agency specialising in incoming tourism in the Nordic region. Our company is fully licensed by the governments in which we have local offices: Norway, Iceland, and Sweden. We are also members of various travel associations. back to top

2. Is nordicvisitor.com a secure site?
nordicvisitor.com is a secure site. We have taken every potential measure to protect and prevent any loss of data on this site. Financial information is protected by Thawte SSL encryption in transmission and data gathered on users is stored and backed up on secure service protected by the best firewalls available. All information we receive from you is regulated by our privacy policy.  back to top

3. Where is Nordic Visitor located?
Nordic Visitor has local offices in three countries: Iceland, Norway, and Sweden. We are fully licensed in each country and follow every travel industry regulation set by each government.

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4. How can I contact Nordic Visitor?
Nordic Visitor aims to answer all enquiries within 24 hours. Click here for email contacts. You can also contact us through our live chat or call our customer support line to talk to one of our friendly travel consultants. You can call toll-free from the UK, USA, Canada, Australia, Denmark, Finland, Holland, Germany, France, and Russia. CLICK HERE for phone numbers back to top

5. What are Nordic Visitor’s business hours?
Our business hours differ slightly by office location and season. CLICK HERE for local office contact information and business hours. In case of emergencies, we offer our customers a 24-hour help line during their stay. back to top

6. Who organizes the travel arrangements on this website?
Everything you see on this site—all services and packages—are created and managed by Nordic Visitor. We organise all the travel arrangements in close cooperation with the very best local providers in each of our Nordic destinations. back to top

7. How does the booking process work?
After you have submitted your booking on our website, a travel consultant will review the booking details and send you a confirmation email within 48 hours. Your credit card will be charged a 20% deposit at that time as long as the booking occurs 4 weeks or more in advance of your arrival date. The remaining amount will be charged to your credit card one month before your trip. However, full payment will be required at the time of booking if your travel arrangements are made within 4 weeks of arrival or if the package includes cruise travel, accommodation at the ICEHOTEL, airfare, or train tickets. Full payment is also required at the time of booking for all day tours.

Once your booking has been confirmed and your credit card has been charged, Nordic Visitor will issue a pro-forma invoice and vouchers for all your travel arrangements. The travel documents will not be delivered to you until the full payment has been received. You will receive your travel documents either by post or upon arrival at your holiday destination.

Please note: if the travel consultant is unable to obtain confirmation at the time of booking, an alternative will be offered. If you do not accept the alternative or Nordic Visitor is not able to offer you an alternative, no charge will be made on your credit card. back to top

8. How far in advance should I book?
All travel arrangements should be booked at least 48 hours in advance. For holiday packages and custom-made tours, we strongly recommend booking with at least three weeks’ notice. For larger groups we recommend booking with a few months’ notice. Advance booking gives us a better chance to reserve the very best choices of accommodation for you.  back to top

9. How can I pay for my booking?
We accept all major credit cards. We also allow you to pay by electronic bank transfer. Our site is securely encrypted and all financial transactions are protected by the best firewalls available. back to top

10. When is my credit card charged?
We charge a 20% deposit at the time of booking. The balance will be charged one month before your departure. You will be informed by e-mail when your credit card has been charged. back to top

11. What currencies do you charge in?
Nordic Visitor prices all Iceland holiday packages in Icelandic Króna; please visit the Central Bank of Iceland website for the most current exchange rates. (Please note that for customers paying by bank transfer, we cannot accept any currency exchange rate other than what is issued by the Central Bank of Iceland.)
For all other destinations, we price our holiday packages in Euros. back to top

12. What happens if I need to change or cancel my tour?
Please contact us as soon as possible if you must change or cancel your travel plans. Cancellation requests must be submitted to us in writing—by letter, fax, or e-mail. We regret that we are unable to issue a full refund for cancellations. The cancellation fee generally depends on the length of notice, type of booking, and refund policies of our local providers. For more information, please refer to our policy on cancellations at our Booking Information. back to top

13. What if one of my scheduled activities is cancelled due to weather conditions?
In the event that a scheduled activity during your stay is cancelled due to weather conditions, we will offer alternatives at no additional costs. Please contact your travel consultant as soon as possible to make alternative arrangements. back to top

14. When do I receive my travel vouchers?
Most of our customers choose to have their travel documents handed to them on arrival, either at the airport meet & greet or during an information meeting with a travel consultant at one of our offices. If you prefer to have them shipped to you, we will send them 48 hours by post after the full payment has been received. back to top

15. Do you offer a discount for children?
We offer discounts for children for most tourist services published on this site. The discount depends on the age of the child and on the type of service being offered. Please contact us for further information. back to top

16. What happens if I have an emergency during my stay?
We offer all Nordic Visitor customers a 24-hour help line during their stay in the event of an emergency. For extra assurance, we also provide our self-drive travellers with a temporary cell phone and charger for local use during their travels. back to top

17. Why aren’t flights included in most vacation packages?
Nordic Visitor does not arrange airfare to or from our destinations because it is generally cheaper for you to book your flights directly with the airlines. This also allows you to take advantage of the airlines’ miles or frequent flyer programs. We recommend that you contact the airlines directly for information about flights and bookings. However, if you need advice, our travel consultants can help. In some cases, we can book airfare for you at an additional surcharge. back to top