NordicVisitor

Frequently asked questions

1. What is nordicvisitor.com?
2. Is nordicvisitor.com a secure site?
3. Where is Nordic Visitor situated?
4. Who operates the holiday arrangements on this website?
5. How do I pay for my bookings at nordicvisitor.com?
6. When is my credit card charged when I book directly at nordicvisitor.com?
7. What if I need to cancel my tour?
8. How far in advance should I book?
9. How does the booking process work?
10. When do I receive the vouchers?
11. How do I Contact Nordic Visitor?
12. What are Nordic Visitor’s opening hours?
13. Do you offer discounts for children?

1. What is nordicvisitor.com?
nordicvisitor.com is the online booking site and trading name of Nordic Visitor ehf. Our registered head office is at Laugavegur 26, 101 Reykjavík, Iceland. Nordic Visitor is a locally operated travel agency specialising in incoming tourism. Our company is fully licensed by three governments: Norway, Iceland and Sweden and we are members of various travel associations. back to top

2. Is nordicvisitor a secure site?
nordicvisitor.com provides all the security you need. All transactions on the site are secured by Thawte SSL encryption and the site is hosted by Skyrr, Iceland's leading IT company. All the information we receive from you is regulated by our privacy policy and is not shared with anyone else.  back to top

3. Where is Nordic Visitor situated?
Nordic Visitor is operated from three countries, Iceland, Norway and Sweden. We have a fully registered company in each country and follow every regulation set by each government.

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4. Who operates the travel arrangements on this website?
Everything you see on this site; all the products and packages are created by us. Nordic Visitor organises all the travel arrangements in close co-operation with the very best local providers who are valuable members of our team back to top

5. How do I pay for my bookings at nordicvisitor.com?
We accept all major credit card. We also allow you to pay by electronic bank transfer or certified bank cheque. back to top

6. When is my credit card charged when I book directly through nordicvisitor.com?
We will charge you a 20% deposit at the time of booking. The balance will be charged one month before your departure. You will be informed by e-mail when your credit card has been charged. back to top

7. What if I need to cancel my tour?
We regret that we are unable to offer a full refund in the case of cancellation. The cancellation fee depends upon the length of notice and type of booking. Please refer to our Booking Information section “Cancellations”. back to top

8. How far in advance should I book?
All travel arrangements should be booked at least 48 hours in advance. For holiday packages and custom-made tours, we strongly recommend you book with a few weeks notice. For larger groups we recommend you book with a few months’ notice.  back to top

9. How does the booking process work?
When you have submitted your booking and personal details through nordicvistor.com a travel consultant will view the booking. They will crosscheck your booking and send you confirmation within 48 hours. Your credit card will be charged with a 20% deposit at that time. If your travel arrangements include cruise liner, accommodation at the Ice Hotel, flight or train tickets, full payment will be needed at the time of booking. If our travel consultant is unable to obtain confirmation then an alternative will be offered. If you do not accept the alternative or Nordic Visitor is not able to offer you an alternative, no charge will be made on your credit card. When your booking has been confirmed and your credit card has been charged, Nordic Visitor will issue a pro-forma invoice and vouchers for your travel arrangements. Travel document will not be delivered until full payment has been made. It’s optional whether we post your travel documents or arrange for you to pick them up on arrival to your holiday destination. back to top

10. When do I receive the vouchers?
Most of our customers choose to have their travel documents handed to them on arrival. If you prefer to have them shipped to you then we aim to do it 48 hours after full payment has been made. back to top

11. How do I contact Nordic Visitor?
Nordic Visitor aims to answer all e-mails within 24 hours. Click here for email contacts.
You can also talk to us through our Live Chat box “CLICK HERE” or call our customer support line to talk to one of our friendly travel consultants.        

Norway: +(47) 22 33 66 30
Iceland: +(354) 578 20 80
Sweden: + (46) 8 23 70 50

You can also call us toll free or at a local rate from the UK, USA, Canada, Australia, Denmark, Finland, Holland, Germany, France and Russia. CLICK HERE to find your local number. back to top

12. What are Nordic Visitor’s opening hours?
Nordic Visitor’s offices are open from: 08:00 to 17:00 local time, Monday to Friday from 1 Sept to 30 April. During the summer Nordic Visitor is open Monday to Friday from 08:00 to 19:00, Saturdays from 08:00 to 17:00 and Sundays 08:00 to 14:00. In case of emergencies, we offer our customers a 24 hour help line.

13. Do you offer discount for children?
We offer discounts for children for most tourist services published on this site. Please contact us for further information. back to top