Travel Update

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HAVE A SEAMLESS TRAVEL EXPERIENCE

Your wellbeing, safety and happiness are important to us. And we want you to have the utmost confidence when travelling with Nordic Visitor, from the booking process to your return home.

That’s why we created our optional cancellation insurance. Book with just a 20% deposit and you’ll receive it free of charge, allowing you to protect your payments. Should you need to postpone or cancel your package, you won’t lose your money.

Below you’ll also find out more about what services we offer to ensure your peace of mind during your booking process and travels. This includes a 24/7 helpline, detailed travel documents and more.

 

— WHY BOOK WITH NORDIC VISITOR

  • Your own local consultant to plan your trip & answer your questions
  • 24/7 support helpline during tour
  • Safety-vetted and quality-checked local services
  • Professional service from local experts
  • Flexible & customisable tour options
 

PROTECT YOUR PAYMENTS

Secure a tour with a 20% deposit and receive free cancellation insurance. This protects your payments should you need to make changes to your plans.


This way, you can postpone or cancel the whole package before your arrival without ever losing your money. You’ll receive a combination of refund and travel credit to be used in future. T&Cs apply. Not available on all tours.

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AFFORDABLE DEPOSITS

Give yourself something to look forward to without breaking the bank. Now, you can opt for an affordable deposit of just 10% to secure your Nordic Visitor booking for most of our destinations and packages.


A few packages have minimum 50% deposit. See T&Cs for more details.

View Full Terms

 

SECURING YOUR TOUR PRICE

Our tours are billed in ISK, GBP or EUR, and you have the choice to pay a deposit or the total price at the time of booking. If you decide to pay the total price, you can confidently secure the tour’s price with today’s exchange rate.

 

24/7 SUPPORT

Relax knowing we are there for you around the clock during your tour. If you urgently need to contact us, you can access our support line at any time of day.


What’s more, our regional teams – based in Reykjavík, Edinburgh and Stockholm – are always on top of events to keep you safe. Should anything unexpected occur, we will take care of rearranging your itinerary wherever necessary.

 

HANDPICKED SUPPLIERS

Our travel teams always select hotels, activities and transport providers that meet our high standards of service. In all our destinations, whether you’re on a self-drive, private, independent or small group tour, you can expect to be in good hands with our trusted partners.

 

TRAINED TOUR GUIDES

Our on-the-ground guides are local, well trained and prepared for anything. They are there to keep you safe and help you have an unforgettable trip. Leave it to them to provide you with an authentic experience and to support you from start to finish.

 

DETAILED TRAVEL DOCUMENTS

Before you arrive you will receive all the details of your tour, as well as important updates on local guidelines. Your comprehensive travel documents have all the information you need in one place to help you prepare for your trip. Your dedicated travel consultant will keep you updated should any changes arise.

What our customers say

 

Discover what our amazing clients, who travelled recently, thought about their experience with Nordic Visitor.

Everything was meticulously organised, our travel consultant was on hand for any queries [...] The company took all the stress out of a normal touring holiday as everything went like clockwork from the airport pick up to the drop back at the end.

Read the full review on Tripadvisor  

We have just got back from our two week self drive trip around Iceland. The trip was perfect, such an experience and so well organised, professional and detailed by NV. […] So helpful in sorting things and amending the whole holiday after booking when Icelandair changed the flight day. Any questions we had were answered and resolved.

Read the full review on Tripadvisor  

We initially considered trying to book this trip ourselves, but I'm extremely glad we didn't: there's no way we'd have been able to match the experience which Nordic Visitor's local knowledge was able to build for us. We'd hoped for this to be 'the holiday of a lifetime' and Nordic Visitor (and Iceland) certainly delivered

Read the full review on Tripadvisor  

We just completed Nordic Visitor's 16 day Complete Norway tour. It was perfect […] our Nordic Visitor travel coordinator incorporated the destinations and activities we were interested in, patiently answered questions, and provided options that significantly enhanced the trip. We were delighted with it all.

Read the full review on Tripadvisor  

tripadvisor excellent See all reviews

Our certifications and commitments

We want you to have the utmost confidence in booking your trip with Nordic Visitor. You can depend on us to deliver high standards of quality and trust, as these core values are the cornerstones of who we are.

Here are some of our professional memberships and pledges that reflect our commitment to creating unrivalled and safe travel experiences for you.

Certified Travel Service Vakinn - Quality System
Member of The Icelandic Travel Industry Association
Official agent Norway Hurtigruten cruises
Member of The Scottish Tourism Alliance
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FREQUENTLY ASKED QUESTIONS ABOUT BOOKING AND TRAVELLING WITH NORDIC VISITOR

To help you Book With Confidence, we’ve answered commonly asked questions about booking and travelling with Nordic Visitor.

If you have questions about international travel and destinations, see our Travel Updates.

Pay a 20% deposit or the full price on most Nordic Visitor tours and you’ll receive our cancellation insurance free of charge. This will allow you to protect your payment and your travels.

With our cancellation insurance, you can:


Terms and conditions apply. Read the details of our cancellation insurance in our Book With Confidence terms.

  • 1. Rebook your tour, on one occasion, without any change fees.
  • 2. Cancel for any reason and receive a partial refund and travel credit as follows:
    • • With more than 72 hours' notice before your arrival, your deposit will be held as a travel credit and the remaining will be refunded to you.
    • • With less than 72 hours’ notice before your scheduled tour arrival date, 50% will be held as travel credit with the remaining 50% refunded to you.

If you have cancellation insurance with us, your tour payment is protected, as stated in the previous answer.

If you do not have cancellation insurance with us, normal booking terms apply. We recommend you check with your private travel insurance provider.

We value the safety of our customers and staff, whether it’s concerning a volcano eruption or health regulations in our destinations.

We base all our decisions to run tours on the advice of national governments and official international advisories when it comes to safe leisure travel.

To find out where you can travel, follow the guidance of local and international advisories. You can also see the status and updates for all our destinations on the Travel Updates page.

Your health and safety, and that of our employees, is our top priority. That’s why we’ve implemented health and hygiene measures over the last 2 years that are now part of our everyday business.

We have adopted the “Clean & Safe” pledge from the Icelandic Tourist Board as a reflection of the importance of protecting our customers. Hand sanitiser is now widely available and increased cleaning is part of our processes and those of our suppliers. For example, rental cars and minibuses will be cleaned thoroughly before you embark on your trip.

When you take a tour with Nordic Visitor, you can travel knowing we have all these things, and your safety, in mind.

When you travel with Nordic Visitor, you have the peace of mind that there’s always someone on-hand to help. Should you need assistance during your tour, you can reach us either at the office or via our 24/7 helpline.

Our support team is there to react quickly to your situation. They have been trained to deal with unforeseen circumstances. They’ll advise you on next steps, such as where to go to seek medical attention.

They’ll also rearrange details of your tour where necessary and do everything to ensure you are well looked after.

We always recommend that all travellers purchase comprehensive personal travel insurance. This provides another level of protection for you while you're abroad. It may cover costs due to flight delays or cancellations, lost luggage, healthcare, etc.

Plus, if you are from an EEA country, we advise that you bring your European Health Insurance Card (EHIC) with you.

If you decide to purchase our cancellation insurance, it will protect your payments should you need to cancel or postpone your trip before you travel. Please note that it does not replace travel insurance.

We are already taking 2024 bookings for some of our destinations. To find out if your tour of choice is available, simply select 'Find Your Price' and use the calendar to see which dates you can choose from.

Why choose Nordic Visitor

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Trusted local travel experts

Nordic Visitor was established in 2002 and has been creating unforgettable tours in Northern Europe ever since. Our travel consultants have extensive knowledge of the regions they are based in and will use their expertise to craft your perfect trip. They will support you every step of the way.

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Flexible tour options

Your dedicated travel expert will do everything to make your trip personal to you. If you have a particular wish list in mind, don’t hesitate to share your ideas. Whether you want to add extra nights, visit specific attractions or make any other adjustments, they will tailor your itinerary to your needs.

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You are in good hands

We are used to dealing with unforeseen and sometimes disruptive situations, such as volcano eruptions. So should anything unexpected arise during your tour, don’t worry. We will take care of reworking your itinerary while keeping you safe and informed. Our 24/7 helpline means we’re only a call away.

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Great reviews

Nordic Visitor is dedicated to the best service quality, and this is reflected year after year when Tripadvisor awards us with their Certificate of Excellence. We also take great pride in our customer feedback: 97% of our travellers say they would recommend us to friends and family.

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Stress-free experience

Relax and let someone else handle all the details of planning your trip. We take care of organising everything for you, from route planning to making bookings, so you save time and effort. You can look forward to your tour knowing that the experts have everything in hand.

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Full financial protection

With Nordic Visitor, you have peace of mind knowing your holiday arrangements with us are 100% financially protected. Your payments are safeguarded with an insurance protection that guarantees you a refund in the unlikely event of insolvency.

Information Hub

Here you can find everything you need to know about planning and enjoying travel with Nordic Visitor.

WHY BOOK WITH US

At Nordic Visitor quality and personal service go hand in hand. Find out how.

View all details

TRAVEL UPDATES

Discover destination news and safety resources.

View updates

Contact us

Keen to learn more about a tour destination Or do you want to customise a package. Whatever you need, our helpful travel team is happy to help. Get in touch today.

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+354 578 20 80

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