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TRAVEL UPDATE - Coronavirus (Covid-19) | Book with confidence until 31 Aug 2020

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BOOK WITH CONFIDENCE

Your Nordic Visitor promises for travel.

See new terms

YOUR MONEY AND TRAVEL PLANS ARE PROTECTED

We want you to have the utmost confidence in your travel plans. That’s why we introduced this special programme designed to give you peace of mind when you travel with Nordic Visitor. You can book with confidence knowing that we have you covered.


Book With Confidence Plan - Iceland

These terms apply to new Iceland bookings made from 1 June through 31 August 2020, with arrivals starting from 15 June 2020 and running throughout 2021.

The Book With Confidence plan for Iceland includes:

  • Risk-free booking

  • Free Covid-19 test

  • Quarantine support

View the full Book With Confidence plan for Iceland here.


Book With Confidence Plan - Other Destinations

These terms apply to new Nordic Visitor bookings for selected destinations* made from 1 July 2020 until 31 August 2020, with arrivals starting from either 1 July 2020 (Scotland and Ireland) or 20 August 2020 (Norway, Sweden, Scandinavia & Combination packages) and running until 31 December 2021.

The Book With Confidence plan for these destinations means you can:

  • Re-book once with no change fees

  • Receive 20% credit & 80% refund if you have to cancel

  • Transfer any travel credit to friends & family


*Terms apply to eligible Norway, Sweden, Scotland, Ireland, Scandinavia and Combination packages. Terms are not applicable for packages including Greenland, Lapland or Svalbard.

VIEW TERMS BY DESTINATION

Select a destination to see the new flexible booking terms you can enjoy.

RISK-FREE BOOKING TERMS

Valid for all eligible destinations

With our Book With Confidence plan, you will never lose money on your Nordic Visitor booking. You can rebook your tour, on one occasion, without any change fees. Or you may cancel your trip for any reason on the following terms:

  • More than 72 hours before the scheduled tour arrival date: no cancellation fee (20% deposit held as travel credit* with up to 80% refunded**).

  • Less than 72 hours before the scheduled tour arrival date: no cancellation fee (50% held as travel credit* with remaining 50% refunded).

  • If you need to end your trip early after your arrival, you will receive a travel credit* for any unused service.

*Travel credit can be used by you, your friends or family members as a payment towards a new Nordic Visitor tour of any of our destinations if booked with us within 36 months of the cancellation date.

**The refunded amount is the total amount paid to date minus the initial 20% deposit, which is held as travel credit.

We are continually monitoring the situation in all Nordic Visitor destinations. To stay informed, please follow the latest advice on the Travel Updates information page.


SPECIAL ICELAND COVER

Your wellbeing is important to us. As Iceland is currently open to travellers from various EU/EEA and third-country states, we are making additional guarantees for any Nordic Visitor customers who are interested in visiting Iceland at this time.

For more information on whether you are able to visit Iceland, please visit our Iceland Safe Travel page.

FREE COVID-19 TEST (ICELAND ONLY)

Currently, and until further notice, everyone (except children born in 2005 or later) who enters Iceland must take a virus-detecting PCR test for Covid-19 at the international airport. Currently the fee for the test is ISK 11,000 (approximately USD $80 or EUR €71) if paid on-site, or ISK 9,000 if paid in advance.*

  • While it is required to take a paid-for PCR test to enter the country, Nordic Visitor will cover this cost.

  • Simply send us proof of payment for the test and we will refund you the fee.

  • You can choose between a credit card refund or an upgrade in service for the same amount.

The requirement of taking a Covid-19 test to enter Iceland is likely to change in the coming weeks, in a more flexible way. We will do our best to keep you updated. Please follow the latest advice on our Iceland travel safety page.

*Prices correct at time of publishing. Tests are free between 15 June and 1 July 2020

QUARANTINE SUPPORT (ICELAND ONLY)

In the unlikely event that you are instructed to self-quarantine in Iceland after testing positive for Covid-19, we have you covered:

  • You will be provided with comfortable accommodation at a specialised isolation hotel at no cost

  • If follow-up medical examinations confirm coronavirus infection, any treatment or medical supervision related to Covid-19 will also be free and covered by the government of Iceland

  • To protect your travel plans, you will receive a 50% refund and a 50% travel credit for the total payment made to us

  • In addition, you will have access to a local travel consultant on our 24-hour support line to assist you in any way we can and make your stay as comfortable as possible

View more information about entry to Iceland here.


Last updated 8 July 2020. The Book With Confidence Plan is valid for customers on tours to applicable destinations with booking dates between 1 July 2020 and 31 August 2020, and arrival dates from either 15 June 2020 (for Iceland), 1 July 2020 (for Scotland and Ireland) or 20 August 2020 (for other Nordic countries); and 31 December 2021, until further notice. This offer does not apply to packages including Greenland, Lapland or Svalbard. Offer is not valid for customers with prior bookings. All offers are valid until further notice and may be withdrawn at any time without further notice. Policies are subject to change at any time.


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