Frequently Asked Questions
Nordicvisitor.com is the main website, online booking portal, and trading name of Nordic Visitor ehf. Our registered headquarters is located at Bíldshöfði 20, 110 Reykjavík, Iceland. Nordic Visitor is a locally operated travel agency specialising in incoming tourism in the Nordic region.
Our company is fully licensed by the governments of the countries in which we have local offices: Iceland and Sweden. We are also members of various travel associations.
Nordicvisitor.com is a secure site. We have taken every potential measure to protect and prevent any loss of data on this site. Financial information is protected by GeoTrust SSL encryption in transmission and data gathered on users is stored and backed up on secure service protected by the best firewalls available.
Nordic Visitor has local offices in Iceland and Sweden:
ICELAND Head office
Tel: +354 578 20 80
116 41 Stockholm
Tel: +46 (0)8 23 70 50
Fax: +46 (0)8 55 11 01 95
22 Young Street
Edinburgh EH2 4JB
Tel: +44 (0)131 344 4630
You can reach us by phone, live chat and email. Our main customer service phone number is +354 578 2080 (9 AM - 5 PM, Mon - Fri, GMT time zone). You can also call us toll-free from selected countries.
Our business hours differ slightly by office location and season. Our local office contact information and business hours can be found on our contact page. We also offer our customers a 24/7 helpline during their stay in case of emergencies.
NOTE: We have limited opening hours during national public holidays.
We organise all the travel arrangements in our tour packages in close cooperation with trusted local suppliers in each of our Nordic destinations.
After booking a tour package, your designated travel consultant will arrange all included services: accommodations, day tours (if included) and car rental or train/cruise/ferry tickets, as applicable, along with any other custom services requested. The next question explains more about our booking process.
When you are ready to book, input some basic travel details and click “BOOK NOW” on the page of the package you wish to book. Then complete the online booking form and click “PLACE ORDER.” Finally, you will see a page that indicates that we have received your order.
Of course you can always contact us for booking assistance or send us an inquiry about a custom tour.
You will receive an email that acknowledges that we have received your order as well as a receipt for your payment (if paid by card). You will then receive another email within two working days from your personal travel consultant including more details about your arrangements. We recommend you do not book any flights until you have heard from your travel consultant.
Once your booking has been confirmed and we have received payment in full, Nordic Visitor will issue vouchers for all of the components of your tour package. You will receive your travel documents as PDF attachments by email. We also offer the option of receiving documents in hard copy by post or on arrival (if your first arrival destination is Iceland or Sweden).
Please note: It takes time to make all the arrangements for a complete travel package. The travel consultant must book or reserve each included service individually with each supplier and personalize each itinerary accordingly. For this reason, we encourage our clients to book as far in advance as possible to ensure that your preferred travel dates, accommodation class and additional activities are available.
All travel arrangements should be booked at least 48 hours in advance. For tour packages and custom-made tours, we strongly recommend booking with at least three weeks notice. For larger groups we recommend booking a few months in advance. Advance booking gives us a better chance to reserve the very best choices of accommodation for you.
Please see our Booking Information for more thorough information.
We accept payment by credit card and electronic bank transfer. Our deposit requirements and payment terms do vary according to package type and arrival date—please see our Booking Information for details.
Your credit card will be charged a certain amount at the time of booking.
Whether you pay the full amount immediately or make a deposit payment (20% or 50% of the total amount) will depend on (1) the type of package you book, (2) how far in advance you book and (3) if you are claiming a special offer. For more details about this, please read our Terms of Payment at our Booking Information page.
If you pay a deposit at the time of booking, the remaining amount will, in most cases, be charged four weeks before your tour commences. If full payment is due earlier, it will be explained in the package details. Please note that we charge the same credit card as used for the deposit payment—if you wish to pay the balance with a different card, please contact your travel consultant.
All payment receipts are issued by email.
Nordic Visitor prices all Iceland holiday packages in Icelandic Króna (please visit the Central Bank of Iceland website for the most current exchange rates). For all other destinations, we price our holiday packages in Euros.
Please note that you can view tour packages in other currencies. Simply select your desired currency from the drop down next to the price listed on the package page.
Please contact us as soon as possible if you must change or cancel your travel plans.
Cancellation requests must be submitted by email. The cancellation fee generally depends on the length of notice, type of booking and refund policies of our local providers.
For more information on our cancellation policy, please visit our Booking Information page.
In the event that a scheduled activity during your stay is cancelled due to weather conditions, we will offer alternatives at no additional costs. Please see our Booking Information for details.
If your activity is cancelled, you should contact your travel consultant as soon as possible during your stay to make alternative arrangements.
Vouchers are sent by email after we have received your payment in full and as soon as all arrangements in your tour package have been booked by your travel consultant. Please see our Booking Information for details.
If you would like to have hard copies of your travel documents shipped to your home address, we will send them by post after the full payment has been received. Clients arriving to Reykjavik, Iceland and Stockholm, Sweden receive hard copies on arrival.
We offer discounts for children for most tourist services published on our website. The discount depends on the age of the child and on the type of service being offered.
If children of a certain age are prohibited from a particular tour or activity, it will be stated in the package details. Please contact us if you have other questions about travelling with children.
We offer all Nordic Visitor customers a 24-hour help line during their travels in the event of an emergency. The number will be listed in the travel documents you will receive along with your vouchers and itinerary.
For extra assurance, we also provide our self-drive travellers in Iceland and Sweden with a temporary cell phone and charger for local use during their travels.
Nordic Visitor does not arrange airfare to or from our destinations because it is generally cheaper for you to book your flights directly with the airlines. This also allows you to take advantage of the airlines’ miles or frequent flyer programs.
We recommend that you contact the airlines directly for information about flights and bookings.
If you need advice, our travel consultants can help. In some cases, we can book airfare for you at an additional surcharge.
If your questions were not addressed above, please be in touch. We'd be happy to hear from you!