Travel With Confidence
Look forward to travelling again and rest assured that you are supported every step of the way. Your safety and wellbeing is at the heart of everything we do, which is why we have established new protocols to ensure you Travel With Confidence.
What we’re doing for your wellbeing
Thanks to Nordic Visitor's cancellation insurance offering flexible terms, you can Book With Confidence knowing you will never lose money.
Of course, we also care about your peace of mind while you travel. Here are our commitments to you.
Health and hygiene processes
We’ve added enhanced measures to our travel safety standards, including increased cleaning and social distancing policies.
These measures have been developed in alignment with government authorities and health providers across our destinations. For example, in Iceland we have implemented the World Travel & Tourism Council’s “Safe Travels” protocols and the Icelandic Tourist Board’s “Clean & Safe” pledge.
Rest assured that we only work with the most trusted transport providers. Any vehicle that you travel in will be cleaned to keep you safe.
For example, if you join one of our small group tours, your bus will be equipped with hand sanitiser and disinfected regularly. If you are on a self-drive tour, your car will be thoroughly cleaned before you collect it.
Our travel teams have always selected hotels for their quality and high service standards. Now, we are working with our accommodation partners to ensure that they meet our new health and hygiene protocols.
You can relax knowing that all key touch points will be sanitised regularly and hand gel will be provided at the hotels you stay in. If you are a solo traveller on a small group tour, you will have your own private room.
Handpicked restaurants and activities
Dining and excursions form an important part of your tour, whenever you travel.
To make sure you still have the best time on your trip, we certify that our experience providers are aligned with us when it comes to meticulous health and hygiene procedures. This includes physical distancing and regular sanitising of surfaces.
Trained tour guides
Our on-the-ground guides are local, well trained and prepared for anything. They are there to keep you safe and help you have an unforgettable trip. Leave it to them to provide you with an authentic experience and to support you from start to finish.
They have had extra training for new safety protocols so they know exactly what to do in all possible scenarios.
Detailed travel documents
Before you arrive you will receive all the details of your tour, as well as important updates on local guidelines. Your comprehensive travel documents have all the information you need in one place to help you prepare for your trip. Your dedicated travel consultant will keep you updated should any changes arise.
Relax knowing we are there for you around the clock during your tour. If you urgently need to contact us, you can access our emergency line at any time of day.
What’s more, our regional teams – based in Reykjavík, Edinburgh and Stockholm – are always on top of events to keep you safe. Should anything unexpected occur, we will take care of rearranging your itinerary wherever necessary at no additional cost to you.
Our certifications and commitments
We want you to have the utmost confidence in booking your trip with Nordic Visitor. You can depend on us to deliver high standards of quality and trust, as these core values are the cornerstones of who we are.
Here are some of our professional memberships and pledges that reflect our commitment to creating unrivalled and safe travel experiences for you.
What our customers say
Discover what our amazing clients, who travelled during the pandemic, thought about their experience with Nordic Visitor.
They covered risks and that was very important for me, going on vacation and being less stressed because of coronavirus. This is what I really appreciate. This tour was very comfortable and the service overall is simply excellent. Overall the trip exceeded our expectations.
- Anastasia, visited Iceland
From start to finish they were flexible about the dates, happy to reorganise locations (due to Covid fears) and our own personal preference. We would definitely consider booking another trip through Nordic again.
- Nathalie, visited Scotland
Nordic Visitor went above and beyond what we could have expected in terms of contact during the holiday, and went to great lengths to tailor-made a specific trip for us. All in all, we would wholeheartedly recommend Iceland as a great destination and Nordic Visitor as a specialist tour company for this part of the world.
- Sarah, visited Iceland
How to prepare for your tour
We believe in responsible travel. That’s why, to keep you and others safe, we would ask a few things of everyone who is travelling with us. We recommend you prepare for your trip with the following steps:
Bring reusable face masks with you. Depending on where you travel, local regulations may require you to wear a face mask in some public spaces.
Pack hand sanitiser. Many of our transport and hotel providers will supply this, however we highly recommend you bring some hand gel with you.
Frequently Asked Questions
To help you Travel With Confidence, we’ve answered commonly asked questions here. If you’d like more information on our flexible booking policy, visit Book With Confidence. Or if you have questions about international travel and destinations, see our Travel Updates.
We value the safety of our customers and staff, so our decisions are based on the advice of official advisories such as the World Health Organization (WHO), as well as the EU and national governments, when it comes to safe leisure travel.
To find out where you can go on holiday, follow the guidance of local and international travel advisories. They have information on the rules and regulations around leisure (or 'non-essential') travel, including quarantine laws.
We also recommend you to keep up to date with the official advice from WHO (the World Health Organization).
Nordic Visitor doesn’t require you to take a PCR test for Covid-19 prior to travelling. Currently, neither do any of our destinations, although this could change in the future. For all the latest guidance, follow our Travel Updates as well as your government’s foreign travel advice.
Your health and safety, and that of our employees, has always been our top priority. That’s why we’ve been proactive in implementing new health protocols across our tours, in line with local laws and regulations regarding Covid-19.
We have officially committed to complying with health measures required by all the relevant authorities. For example, we have adopted the “Clean & Safe” pledge from the Icelandic Tourist Board as a reflection of the steps we are taking to protect our customers.
Increased cleaning, availability of hand sanitiser, and social distancing are the three key measures we are enforcing to keep our customers safe.
To maintain our high safety standards, we ensure that all our guides and suppliers carry out specialised Covid-19 health and hygiene training. Every element of your Nordic Visitor tour has been checked for safety, including your accommodation, transport, activities, and any restaurant meals that are part of your package.
If you opt for a self-drive tour, your vehicle will be meticulously cleaned before you collect it. This is in line with the Clean Pledge policy that our rental car partners in Iceland, Enterprise, are committed to. In Scandinavia, Scotland and Ireland, our rental car suppliers follow similar hygiene policies.
On a private or multi-day tour, your driver-guide will sanitise the vehicle before and after you travel in it.
For small group tours, you can also expect to travel in a thoroughly cleaned vehicle. Your bus will be disinfected every day and hand sanitiser will also be provided. You’ll have a designated seat and may be asked to wear a face mask, depending on the destination you are visiting.
Rest assured that the hotels you visit on Nordic Visitor tours are committed to strict hygiene measures. Our accommodation providers disinfect all major touch points regularly and provide hand sanitiser for guests’ use. Social distancing and wearing face masks may also be required in some destinations.
No, you’ll never share a room with a stranger on any of our tours. If you join a small group tour as a solo traveller, you’ll be booked into single rooms every night of your trip. This means you can relax and enjoy your own personal space.
You may be required to wear a face mask at certain points during your tour. We are following the rules and regulations set forth by both the EU and national governments. If the use of face masks is recommended or required at the time of travel by the local government, we will follow those guidelines.
Your tour guide will confirm what is required on arrival and will update you should this change during the trip.
We do advise that you bring hand sanitiser with you. There will be some available during your tour, for example at the hotels you stay in, and aboard your bus if you are on a small group tour. However, it will be useful to have your own personal supply too.
If you carry hand sanitiser in your hand luggage onboard your flight, remember there’s a limit of 100ml (3.4 ounces) per item of liquid.
As well as hand sanitiser and disinfectant wipes, you should pack face masks. We recommend bringing your own face covering for the duration of your trip. You can find out more about when and how to use masks on the WHO website.
Before you travel we will explain the latest national guidelines so you are fully aware of the regulations that apply. Your tour guide will reiterate any relevant social distancing measures if you are on a guided tour. Every traveller is individually responsible for following these rules.
When you join a small group tour, you’ll be assigned a seat in the vehicle to encourage social distancing. Additionally, it is usually recommended that you wear a face mask on any shared or public transportation.
It’s good to know that our small group tours have an average of 12 passengers, and a maximum of 16. This means you get plenty of space to yourself and can enjoy a closer connection to the places you visit and the people you meet on your journey.
If you have cancellation insurance with us, your payment is protected. This means that, if you need to cancel because of Covid-19 related reasons, you will never lose the money you’ve paid to us.
Should you test positive for Covid-19 before your trip, you can rebook your tour, on one occasion, without incurring any change fees. Or you can receive a refund of 80% of the total value of your booking, and a 20% travel credit towards a future tour with Nordic Visitor.
Don’t hesitate to contact your Nordic Visitor travel consultant if you feel unwell in the lead up to your trip. They will do everything they can to support you during this time.
Check with your policy provider to find out if you are covered for coronavirus-related claims. They may be able to give you an upgrade on your policy to include this. If not, we suggest you search for insurance providers that do offer Covid-19 cover.
In general, we always recommend all travellers to get comprehensive travel insurance. Plus, if you are from an EEA country, we advise that you bring your European Health Insurance Card (EHIC) with you.
Our key advice is that you follow government guidelines relating to Covid-19. We also recommend that all customers take out travel insurance for extra security.
To stop the spread of the virus, it is important to wash your hands regularly, use hand sanitiser, wear a face mask in public, and keep a social distance of 2 metres (6 feet).
Arriving at your destination:
Please allow extra time for heightened security and health checks at airports. You can find out more details about what to expect at airports and on flights from your airline provider. For example, it is possible that you will need to wear a face mask, but they will confirm this with you.
If for any reason you are detained at the airport, for example if you are showing symptoms of Covid-19, contact us on our 24/7 emergency line. Our travel team will support you and make any last-minute rearrangements of your tour details if necessary.
During your tour:
Your personal travel consultant will explain all the details of your tour before you book. Afterwards, if any changes must be made to your itinerary due to Covid-19, they will contact you to make you aware of this.
Rest assured you will not make any financial losses if this is the case. You’ll receive appropriate upgrades or alternative tour options to make up for any changes. For example, if an activity that you paid for is no longer available due to Covid-19, you will be given alternative activities to choose from instead.
Nordic Visitor only works with high-quality suppliers that follow local guidelines regarding health and safety. This includes restaurants and hotels that you visit as part of your tour with us.
We are working with our restaurant and hotel partners to make sure that they are implementing appropriate health and hygiene protocols to protect against Covid-19. This includes increased cleaning, providing hand sanitisers, social distancing, and wearing face masks where it’s required.
Our support teams have been trained to deal with unforeseen circumstances. They are always on-hand to respond swiftly to any unexpected event that may arise during your tour.
Should you become unwell at any point on your trip, contact us on our 24/7 support line. Our travel team will be there to support you throughout your tour and will react quickly to the situation.
They’ll advise you on next steps, such as where to go to seek medical attention. They’ll also rearrange details of your tour where necessary and do everything to ensure you are well looked after.
If you need to end your trip early after your arrival, you will receive a travel credit for any unused services.
Your dedicated travel consultant will inform you of any changes in national guidelines, should they occur.
If tighter restrictions are put in place in the destination you are visiting, your consultant will make adjustments to your itinerary, where necessary. They may need to amend the route or make some other changes. You would not be charged any additional fees if rearrangements had to be made.
Should they need to make changes to your itinerary, your personal consultant will do everything to make sure you still have a special travel experience.
Should you no longer be able to continue your tour due to a fellow traveller contracting Covid-19, you’ll receive a travel credit for any unused services. However you must have cancellation insurance with us in order to be eligible for this.
Additionally, we advise that you take other measures to protect your trip by ensuring your personal travel insurance policy covers coronavirus-related claims.
Why book with Nordic Visitor
Book with Confidence
Plan your trip risk-free with Nordic Visitor's cancellation insurance. Add it to your booking to enjoy flexible terms and peace of mind. Purchase it with your package or secure it free of charge by booking a tour with 20% deposit or more. Terms & conditions apply.
Trusted local travel experts
Nordic Visitor was established in 2002 and has been creating unforgettable tours in Northern Europe ever since. Our travel consultants have extensive knowledge of the regions they are based in and will use their expertise to craft your perfect trip. They will support you every step of the way.
Flexible tour options
Your dedicated travel expert will do everything to make your trip personal to you. If you have a particular wish list in mind, don’t hesitate to share your ideas. Whether you want to add extra nights, visit specific attractions or make any other adjustments, they will tailor your itinerary to your needs.
You are in good hands
We are used to dealing with unforeseen and sometimes disruptive situations, such as volcano eruptions. So should anything unexpected arise during your tour, don’t worry. We will take care of reworking your itinerary while keeping you safe and informed. Our 24/7 helpline means we’re only a call away.
Nordic Visitor is dedicated to the best service quality, and this is reflected year after year when Tripadvisor awards us with their Certificate of Excellence. We also take great pride in our customer feedback: 97% of our travellers say they would recommend us to friends and family.
Relax and let someone else handle all the details of planning your trip. We take care of organising everything for you, from route planning to making bookings, so you save time and effort. You can look forward to your tour knowing that the experts have everything in hand.
Full financial protection
With Nordic Visitor, you have peace of mind knowing your holiday arrangements with us are 100% financially protected. Your payments are safeguarded with an insurance protection that guarantees you a refund in the unlikely event of insolvency.
Covid Information Hub
Here you can find everything you need to know about planning and enjoying travel following the global pandemic.
Secure your 2021 or 2022 tour and save up to 15% when you plan ahead. Secure your travel package with a 20% deposit and receive free cancellation insurance with these limited-time offers.
Keen to learn more about a tour destination? Or do you want to customise a package. Whatever you need, our helpful travel team is happy to help. Get in touch today.