Frequently Asked Questions

What is Nordic Visitor?

Nordic Visitor is a locally operated travel agency specialising in incoming tourism in Northern Europe.

Our story started in Reykjavik in 2002 when founder Ásberg Jónsson and co-founder Pálmi Jónsson turned their passion for travel and exploration into Iceland's first privately-owned bicycle rental and tourist information.

Since, it has evolved into an international company with over 100 employees and offering tours across Northern Europe, the UK & Ireland, as well as the Alps region and Italy. Today, it is owned by Travel Connect, house of travel brands.

Our headquarters are located at Suðurlandsbraut 34, 108 Reykjavík, Iceland, but we also have local offices in Sweden, Scotland, Germany and Italy. Nordicvisitor.com is a trading name of Nordic Visitor, which is a subsidiary of Travel Connect.

We are a fully registered company in each country where we have offices and follow all industry regulations set forth by each government. We are also members of various travel associations.

Learn more about Nordic Visitor.

What is NORDICVISITOR.COM?

Nordicvisitor.com is the main website, online booking portal, and trading name of Nordic Visitor, which is owned by Travel Connect hf.

Is NORDICVISITOR.COM a secure site?

Yes, it is. We have taken every potential measure to protect and prevent any loss of data on this site. Financial information is protected by GeoTrust SSL encryption in transmission, and data gathered on users is stored and backed up on a secure service protected by the best firewalls available.

All information we receive from you is regulated by our privacy policy.

Where is Nordic Visitor located?

Nordic Visitor has local offices in Iceland, Scotland and Sweden:

ICELAND Head office
Suðurlandsbraut 34
108 Reykjavík
Tel: +354 578 20 80

SCOTLAND
139/2 George Street
Edinburgh
EH2 4JY
Tel: +44 (0)131 344 46 30

SWEDEN
Ringvägen 100
118 60 Stockholm
Tel: +46 (0)8 666 23 30

GERMANY
Rosental 5
80331 Munich
Tel: +49 89 130723990

ITALY
Porto Fluviale 35
00154 Roma RM
Tel: +39 06 5655 7732

See more contact information.

How can I contact Nordic Visitor?

You can reach us by phone, live chat and email. Our main customer service phone number is +354 578 2080 (9 AM - 5 PM, Mon - Fri, GMT time zone). You can also call us toll-free from selected countries.

See more contact information.

What are Nordic Visitor's business hours?

Our business hours differ slightly by season and office location. Each local office's contact information and business hours can be found on our contact page. We also offer our customers a 24/7 helpline during their stay in case of emergencies.

Please note that we have limited opening hours during national public holidays.

How do I book?

Step 1: Find your dream Nordic Visitor tour by browsing our packages. You can filter by destination, travel style and length of travel.

Step 2: Next, tell us the details of your trip and then click on "Proceed to Booking". Our group tours have set departure dates, so just choose the one that fits your schedule.

Our other tours have flexible start dates, you'll be asked to enter a few basic travel details, such as your preferred start date and accommodation.

Step 3: You'll then be taken to the booking page of the tour, where you'll be able to add optional extras depending on the location and all the information about the members of your travelling party.

Step 4: Confirm your payment details. You'll be required to pay a deposit or pay in full, depending on the tour and the dates.

Step 5: Complete your booking. You will then see an order confirmation page, which will display your booking reference number.

Of course, you can always contact us for booking assistance or send us an inquiry if you need.

You can learn more about our booking process, or contact us to enquire.

What happens after I book?

You will receive an email that acknowledges that we have received your order as well as a receipt for your payment (if paid by card). Within two working days, you will also receive an email from your personal travel consultant, including more details about your arrangements. We recommend you do not book any flights until you have heard from your travel consultant.

Once your booking has been confirmed and we have received payment in full, Nordic Visitor will issue vouchers for all of the components of your tour package.

You will receive your travel documents as PDF email attachments. If you are arriving to Reykjavik, Edinburgh, or Stockholm, you will also receive hard copies upon arrival. If you are travelling to Norway, you will receive your travel documents in the mail as well as by email.

How far in advance should I book?

We encourage our clients to book as far in advance as possible to ensure that your preferred travel dates, accommodation class and additional activities are available.

This is because it takes time to make all the arrangements for a complete travel package. Your travel consultant must book or reserve each included service individually with each supplier and personalise your itinerary accordingly, all before your arrival.

As a minimum, all travel arrangements should be booked at least 48 hours in advance. For tour packages and custom-made tours, we strongly recommend booking with at least three weeks' notice. For larger groups we recommend booking a few months in advance. Advance booking gives us a better chance to reserve the very best choices of accommodation for you.

How can I pay for my booking?

We accept payment by credit card and electronic bank transfer. Our deposit requirements and payment terms do vary according to package type and arrival date—please see our Booking Information for details.

What currencies do you charge in?

Nordic Visitor prices all Iceland tour packages in Icelandic Króna. Please visit the Central Bank of Iceland website for the most current exchange rates.

For packages to Scotland, prices are in GBP, British Pounds.

For all other destinations, we price our travel packages in Euros.

Please note that you can view tour packages in other currencies. Simply select your desired currency from the drop-down next to the price listed on the package page.

What happens if I need to change or cancel my tour?

Please contact us as soon as possible if you must change or cancel your travel plans.

Cancellation requests must be submitted by email. The cancellation fee generally depends on the length of notice, type of booking and refund policies of our local providers.

For more information on our cancellation policy, please visit our Booking Information page.

What if one of my scheduled activities is cancelled due to weather conditions?

If a scheduled activity during your stay is cancelled due to weather conditions, we will offer alternatives at no additional cost. Please see our Booking Information for details.

Should your activity be cancelled, you should contact your travel consultant as soon as possible during your stay to make alternative arrangements.

Do you offer a discount for children?

We offer discounts for children for most tourist services published on our website. The discount depends on the age of the child and on the type of service being offered.

If children of a certain age are prohibited from a particular tour or activity, it will be stated in the package details. Please contact us if you have other questions about travelling with children.

When is my credit card charged?

Your credit card will be charged a certain amount at the time of booking.

Whether you pay the full amount immediately or make a deposit payment (10%, 20%, 50% of the total amount) will depend on the following:

• the type of package you book
• how far in advance you book, or
• if you are claiming a special offer

For more details about this, please read our Terms of Payment at our Booking Information page.

If you pay a deposit at the time of booking, the remaining amount will, in most cases, be charged four weeks before your tour commences. If full payment is due earlier, it will be explained in the package details.

Please note that we charge the same credit card as used for the deposit payment. If you wish to pay the balance with a different card, please contact your travel consultant.

All payment receipts are issued by email.

Who organises the travel arrangements on this website?

We organise all the travel arrangements in our tour packages in close cooperation with trusted local suppliers in each of our destinations.

After booking a tour package, your designated travel consultant will arrange all included services:

• accommodation
• day tours (if included)
• car rental (if self-drive)
• train, cruise and ferry tickets (as applicable)
• any other custom services requested

When do I receive my travel vouchers?

Vouchers are sent by email, along with travel documents, after we have received your payment in full and as soon as all arrangements in your tour package have been booked by your travel consultant.

Clients arriving to Reykjavík, Edinburgh, Dublin, Stockholm, Munich, Zurich or Rome will receive these in hard copy as well. 

Why aren't flights included in most vacation packages?

Nordic Visitor does not arrange airfare to or from our destinations because it is generally cheaper for you to book your flights directly with the airlines. This also allows you to take advantage of your favourite airline's 'air-miles' or 'frequent flyer' programs.

We recommend that you contact the airlines directly for information about flights and bookings. If you need advice, our travel consultants can help. In some cases, we can book airfare for you at an additional surcharge.

What is included in a self-drive tour?

If you book a self-drive tour with us, you'll have the freedom to visit the country or region of your choosing at your own pace. We make that experience easier for you by booking all your accommodation, car rental and activities for you ahead of time, depending on your needs.

Our self-drive packages all include unlimited mileage and CDW (collision damage waiver). Depending on the country you're visiting you may also get a free GPS, in-car WiFi, and two authorised drivers at no additional charge.

How many people are on the guided group tours?

Each guided group tours are fairly small, with a maximum of 16 passengers per tour (15 maximum for Scotland and the Alps). This gives more flexibility for sightseeing and will make your experience more relaxed and personal.

Can I choose the arrival date?

Yes, we have a wide range of arrival dates depending on the package and season. All of our vacations are available to purchase online, so once you've chosen a country and tour you want to join, you can choose the best dates for you.

For our guided small group tours, you can still choose your arrival date amongst our selection of guaranteed departure dates.

If you've already chosen dates but your travel plans have changed, contact your travel consultant to rearrange your bookings.

What happens if I have an emergency during my stay?

As a Nordic Visitor customer, you will have access to our 24-hour helpline during your travels, in the event of an emergency. The number will be listed in the travel documents you will receive along with your vouchers and itinerary.

Can I customise my tour? For example, can I add extra days, excursions or activities?

Yes, of course. On the booking page, you'll have the chance to add in any extra nights, any airport transfers, upgrades or activities.

Our self-drive and private tours are always customisable of course, as you're in charge! Depending on your preference, you can maybe choose to stay at a destination longer or add in a fun excursion.

If you have something different in mind, don't hesitate to contact your personal travel consultant to ask and see if it's possible. We are happy to modify your package according to your needs and preferences.

Where does Nordic Visitor operate?

Nordic Visitor specialises in expertly crafted tours across Europe, spanning a wide range of destinations:

Northern Europe & the Nordics: Iceland, Norway, Denmark, Sweden, Finland – along with associated territories including Svalbard and Greenland.

The British Isles: The UK (including Scotland, England, Northern Ireland and Wales) and Ireland.

Central Europe: Germany, Austria, Switzerland, Liechtenstein, Czechia, Hungary and Slovakia.

Southern Europe: Italy.

Whether you're drawn to the dramatic fjords of Norway, the rolling hills of Ireland, the Alpine peaks of Switzerland, or the sun-drenched coastlines of Italy, we have a tour to suit you.

Do I need a visa to visit Europe?

Visa requirements depend on where you're travelling from and which countries are on your itinerary.

If you're arriving from the US, Canada, Australia, New Zealand or Japan, you generally will not need a visa for most European destinations. Though you may need an electronic authorisation (ETA, ETIAS, etc.). You will definitely need your passport (valid and with 3–6 months left on it).

If you're visiting from outside these countries, you may need to apply for a Schengen visa to enter much of Europe. We recommend checking the specific entry requirements for each country on your itinerary well in advance of your trip.

Is Europe safe to visit?

Europe is widely regarded as one of the safest travel regions in the world. Our Nordic destinations – Iceland, Norway, Denmark and Sweden – consistently rank among the top countries on the Global Peace Index. Our Central and Southern European destinations enjoy similarly low crime rates and well-developed tourism infrastructure.

What is the weather like?

Europe's climate varies enormously depending on where you're headed and the time of year.

In Northern Europe, spring and summer bring milder temperatures and long daylight hours – perfect for hiking, road trips and outdoor adventures. Autumn and winter mean frosty temperatures, snow-covered landscapes and the magic of the northern lights.

In Central Europe, summers are warm and ideal for exploring cities and countryside alike. Winters can be crisp and cold – and wonderfully festive, with world-famous Christmas markets across Germany, Austria and beyond.

In the British Isles, expect changeable weather year-round. This region knows how to set the mood for a cosy stay. Layers and a waterproof jacket are your best friends wherever you go.

In Italy and Southern Europe, summers are warm and sunny – great for coastal and countryside exploration – while spring and autumn offer pleasant temperatures in the cities.

When is the best time to visit?

What do you want to experience? And where do you want to go?

• October to March is prime time for northern lights hunting in Scandinavia and Iceland. Along with stunning winter landscapes and festive Christmas market season across Central Europe.


• April to early June and September offer a wonderful shoulder-season sweet spot across most of Europe. Great weather, fewer visitors and excellent value.


• June to August brings the midnight sun to Iceland and Northern Norway, long sunny days to the British Isles, and peak beach season to Italy.

Not sure when to go? Our team is always happy to help you find the best time for your ideal trip.

What's the best way to tour Europe?

We offer a range of ways to travel to suit every kind of traveller. Which one are you?

Self-drive tours give you the freedom to set your own pace and explore at will. A favourite across destinations, from Iceland to Italy.

Guided group tours are perfect if you enjoy the company of like-minded travellers and the reassurance of an expert guide. All our group tours have a maximum of 15–16 guests, keeping the experience relaxed and personal.

Private tours offer an exclusive, tailored experience for you, your family or your group. You'll have a dedicated local guide all to yourself throughout your stay.

Multi-day tours take care of accommodation, day trips and excursions – leaving you free to enjoy each destination at your own pace in between.

Independent train and cruise tours let you experience Europe by some of its most iconic modes of transport. Picture scenic rail journeys in Switzerland and fjord cruises in Norway.

Or get in touch with our team and we'll help you find the tour style that's right for you.

What should I pack?

Packing depends on your destination and the time of year, but a few essentials apply wherever you're headed:

• An insulated jacket or warm fleece
• A waterproof jacket and trousers
• Sensible footwear with good grip
• Gloves, scarf and thermal socks (especially for Northern Europe and the Alps)
• A swimsuit and quick-dry towel
• Sunscreen and sun hat in the summer months
• An insulated coat and thermal layers for winter travel
• And of course – your camera. You're going to want it.