Past Terms & Conditions
These terms were replaced by our current Booking Terms & Conditions, which were effective from 21 October 2020. For details of past general terms and special offer terms, please refer to the sections below.
GENERAL CANCELLATION CHARGES:
Our general cancellation fees are charged at a percentage of the total tour package price, as follows:
• More than 21 days before scheduled tour arrival date: 20% cancellation fee
• Less than 21 days before scheduled tour arrival date: 50% cancellation fee
• Less than 7 days before scheduled tour arrival date 75% cancellation fee
• Less than 72 hours before scheduled tour arrival date: 100% cancellation fee
*If you need to cancel a booking made before 12 September, 2018 please be in contact with us.
Note: These are the general cancellation terms for all packages with the exception of Guided Small Group tours and Group bookings. Also please be advised that the cancellation fees for certain travel packages and services may be different, in which case the cancellation terms and fees are outlined on the tour package page.
Notification of cancellations: If you need to cancel you should notify your travel consultant as soon as possible.
If you need to cancel with short notice (72 hours or less before arrival), please let us know in an email to [email protected] and then call our main customer service number or, if after business hours, our emergency hotline (the number is provided in our voicemail message).
CANCELLATION INSURANCE - valid until 11 June 2020
For specific Iceland tours, namely self-drive, multi-day tours, and private tours, we offer cancellation insurance. Cancellation insurance protects you from financial losses that might occur if you must cancel your Nordic Visitor tour package. With Nordic Visitor’s cancellation insurance, you can book your tour package with peace of mind. The insurance can be added for a moderate fee* but is free of charge if your tour is paid in full at the time of booking**. Please note that cancellation insurance must be added for all adults in the booking, not just for individual travellers. If all adults in your group opt for cancellation insurance, all children and infants travelling with you will receive cancellation insurance free of charge.
* The cancellation insurance fee is non-refundable, not changeable and not transferable and is added to the total price of the tour.
** Free cancellation insurance does not apply to bookings made with less than 30 days before arrival
With cancellation insurance, the following terms apply:
• More than 48 hours before scheduled tour arrival date: no cancellation fee (80% refund & 20% credit we hold for you*)
• Less than 48 hours before scheduled tour arrival date: 30% cancellation fee
• Less than 24 hours before scheduled tour arrival date: 40% cancellation fee
*If you cancel with more than 48 hours notice you will receive a refund of 80% of your payment and the 20% remaining can be used by you, your friends or family members as a payment toward a new holiday booked with us within 36 months
GUIDED SMALL GROUPS ICELAND - CANCELLATION TERMS
For Guided Small Group individual bookings for Iceland, Nordic Visitor charges a cancellation fee at a percentage of the total tour package price, as follows:
• More than 4 weeks before the scheduled tour arrival date: 10% cancellation fee*
• Less than 4 weeks before the scheduled tour arrival date: 50% cancellation fee
• Less than 2 weeks before the scheduled tour arrival date: 100% cancellation fee
*If you cancel with more than 4 weeks notice, you will receive a refund of 70%, 10% is a cancellation fee and the remaining 20% can be used by you, your friends or family members as a credit toward a new holiday booked with us within 36 months.
GUIDED SMALL GROUPS IN NORWAY, SCOTLAND & SCANDINAVIA - CANCELLATION TERMS
For Guided Small Group individual bookings for Norway, Scotland & Scandinavia, Nordic Visitor charges a cancellation fee at a percentage of the total tour package price, as follows:
• More than 90 days before the scheduled tour arrival date: 20% cancellation fee of the total package price
• Less than 90 days before the scheduled tour arrival date: 50% cancellation fee
• Less than 4 weeks before the scheduled tour arrival date: 100% cancellation fee
GROUP BOOKINGS - CANCELLATION TERMS
For group bookings, Nordic Visitor charges a cancellation fee at a percantage of the total tour package price as follows:
For cancellation of the entire group booking:
• More than 10 weeks before the scheduled tour arrival date: cancellation fees are 20% of the estimated total price
• 8 to 10 weeks before the scheduled tour arrival date: cancellation fees are 30% of the estimated total price
• 4 to 8 weeks before the scheduled tour arrival date: cancellation fees are 50% of the estimated total price
• Less than 4 weeks prior to arrival: cancellation fees are 100% of the estimated total price
Terms for the cancellation of individual travellers within a group booking:
• Please note that the cancellation by traveller(s) within a group may result in either a price increase for the whole group or a cancellation fee being charged to the traveller(s) that cancelled.
Terms for the cancellation of less than 10% of the group:
• Up to 4 weeks prior to arrival: there is no fee (however it may result in a price increase for the whole group)
• Less than 4 weeks prior to arrival: 50% cancellation fee
• Less than 2 weeks prior to arrival: 100% cancellation fee
Non-refundable services:
Please note that cancellation rules are stricter than normal for the following services: international and domestic flights, day tours that include flights, accommodation at ice/snow/igloo hotels, train tickets and cruises. Therefore, Nordic Visitor cannot refund any of these services booked through us. In the event some of our tour packages have stricter cancellation rules, the information will be stated in the package details online.
Flexible booking terms for all destinations
ICELAND (all packages)
- Free cancellation insurance included with every package *
- You can cancel or change a booking with 48-hours notice of your scheduled arrival.
SCANDINAVIA/SCOTLAND/IRELAND/GREENLAND (all packages)**
- Option to change your travel dates up to 7 days prior to your arrival with no change fees.
- Option to cancel your tour up to 7 days prior to your arrival and receive an 80% refund with the remaining 20% held as credit for a future trip to any of our travel destinations.
- The cost of certain services (including flights, cruises, Ice Hotel, see full list below***) is non-refundable and will not be transferrable to new dates.
Why are we able to offer you flexible booking terms?
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Trains
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Flights
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Cruises
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Ferries
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Ice/snow/Glass igloo hotels
BOOK WITH CONFIDENCE - FLEXIBLE TERMS FOR ICELAND 2020/2021
These terms apply to new Iceland bookings made from 1 June through 31 August 2020, with arrivals starting from 15 June 2020 and running throughout 2021.
This book with confidence plan includes:
• Risk-free booking
• Free Covid-19 test
• Quarantine support
RISK-FREE BOOKING
With our cancellation insurance, you will never lose money on your Nordic Visitor booking in Iceland. You can rebook your tour, on one occasion, without any change fees. Or you may cancel your trip for any reason with the following terms:
• More than 72 hours before the scheduled tour arrival date: no cancellation fee (20% deposit held as travel credit* with up to 80% refunded**).
• Less than 72 hours before the scheduled tour arrival date: no cancellation fee (50% held as travel credit* with remaining 50% refunded).
• If you need to end your trip early after your arrival, you will receive a travel credit* for any unused service.
*Travel credit that can be used by you, your friends or family members as a payment toward a new Nordic Visitor trip to any of our destinations if booked with us within 36 months from the cancellation date.
**Refunded amount is the total amount paid to date minus the initial 20% deposit, which is held as travel credit.
FREE COVID-19 TEST
Currently, and until further notice, everyone (except children born in 2005 or later) who enters Iceland must take a virus-detecting PCR test for Covid-19 at the international airport. Currently the fee for the test is ISK 11,000 (approximately USD $80 , or EUR €71) if paid on-site, or ISK 9,000 if paid in advance.*
• While it is required to take a paid-for PCR test to enter the country, Nordic Visitor will cover this cost.
• Simply send us proof of payment for the test and we will refund you the fee.
• You can choose between a credit card refund or an upgrade in service for the same amount.
The requirement of taking a Covid-19 test to enter Iceland is likely to change in the coming weeks, in a more flexible way. We will do our best to keep you updated. Please follow the latest advice on our Iceland travel safety page.
*Price is correct at time of publishing. Tests are free between 15 June and 1 July 2020
QUARANTINE SUPPORT
In the unlikely event that you are instructed to self-quarantine after testing positive for Covid-19, we have you covered:
• You will be provided with comfortable accommodation at a specialised isolation hotel at no cost.
• If follow-up medical examinations show infection with Covid-19, any treatment or medical supervision will also be free and covered by the government of Iceland
• To protect your travel plans, you will receive a 50% refund and a 50% travel credit for the total payment made to us.
• In addition, you will have access to a local travel consultant on our 24-hour support line to assist you in any way we can and make your stay as comfortable as possible.
Book With Confidence offers not valid for customers with prior bookings. All offers are valid until further notice and may be withdrawn at any time without further notice. Policies are subject to change at any time.
SCOTLAND & IRELAND PACKAGES
These terms apply to new bookings made from 1 July 2020 until 31 August 2020, with arrivals starting 1 July 2020 and running until 31 December 2021.
This book with confidence plan means you can:
• Re-book once with no change fees
• Receive 20% credit & 80% refund if you have to cancel (see Terms)
• Transfer any travel credit to friends & family
RISK-FREE BOOKING TERMS
With our Book With Confidence plan, you will never lose money on your Nordic Visitor booking. You can rebook your tour, on one occasion, without any change fees. Or you may cancel your trip for any reason on the following terms:
• More than 72 hours before the scheduled tour arrival date: no cancellation fee (20% deposit held as travel credit* with up to 80% refunded**).
• Less than 72 hours before the scheduled tour arrival date: no cancellation fee (50% held as travel credit* with remaining 50% refunded).
• If you need to end your trip early after your arrival, you will receive a travel credit* for any unused service.
*Travel credit that can be used by you, your friends or family members as a payment toward a new Nordic Visitor trip to any of our destinations if booked with us within 36 months from the cancellation date.
**Refunded amount is the total amount paid to date minus the initial 20% deposit, which is held as travel credit.
Book With Confidence offers not valid for customers with prior bookings. All offers are valid until further notice and may be withdrawn at any time without further notice. Policies are subject to change at any time.
*NORWAY (EXCLUDING SVALBARD), SWEDEN, AND SCANDINAVIAN COMBINATION PACKAGES. DOES NOT INCLUDE ICELAND, GREENLAND, SVALBARD OR LAPLAND PACKAGES
These terms apply to new bookings made from 1 July 2020 until 31 August 2020, with arrivals starting 20 August 2020 and running until 31 December 2021.
This book with confidence plan means you can:
• Re-book once with no change fees
• Receive 20% credit & 80% refund if you have to cancel (see Terms)
• Transfer any travel credit to friends & family
RISK-FREE BOOKING TERMS
With our Book With Confidence plan, you will never lose money on your Nordic Visitor booking. You can rebook your tour, on one occasion, without any change fees. Or you may cancel your trip for any reason on the following terms:
• More than 72 hours before the scheduled tour arrival date: no cancellation fee (20% deposit held as travel credit* with up to 80% refunded**).
• Less than 72 hours before the scheduled tour arrival date: no cancellation fee (50% held as travel credit* with remaining 50% refunded).
• If you need to end your trip early after your arrival, you will receive a travel credit* for any unused service.
*Travel credit that can be used by you, your friends or family members as a payment toward a new Nordic Visitor trip to any of our destinations if booked with us within 36 months from the cancellation date.
**Refunded amount is the total amount paid to date minus the initial 20% deposit, which is held as travel credit.
Book With Confidence offers not valid for customers with prior bookings. All offers are valid until further notice and may be withdrawn at any time without further notice. Policies are subject to change at any time.
For the latest terms, please return to our current Booking Terms & Conditions page.
